Changelog
Follow up on the latest improvements and updates.
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New
GLM-5.3-Flash is now in the model selector for chat, apps, agents, and workflows.
- Approaches Claude Opus 4.8 on coding and agentic benchmarks — near-frontier intelligence in a much smaller, faster model.
- Built for speed, so it responds quickly even on demanding tasks.
- Extremely affordable and makes your credits go a lot further.
"
GLM-5.3-Flash shows that frontier intelligence does not have to come at frontier cost.
" — ZAI
Request a Phone Agent From Your MSP
- Tenant admins can now request a phone agent directly, using the same setup process MSP admins use — minus the number selection which occurs after approval.
- Primary admin and billing managers receive the request via email and in the phone agents page in their tenant. hey can review the exact configuration the tenant submitted, then approve or decline.
- The billing cycle begins once admins approve the request. Provisioning is official and the tenant is notified only once admins pick the phone number.
- Who Has Access:tenant admins can request; MSP admins with billing rights review and approve. Available for MSPs on per-minute phone billing.
Phone Agent: New Create Flow
Creating a phone agent starts with one screen: pick a curated template, copy one of your existing agents, or start from scratch.
- Templates ask a few setup questions specific to that template — business hours, emergency escalation, and the like — and write your answers straight into the agent's instructions.
Play Call Recordings in the App
Every recorded call now has a play control right in the call log, so you can listen to the whole conversation without needing a summary email.
Hatz Learn Moved In-House for All Tenants
- Hatz Learn now runs natively inside your tenant dashboard — no more logging into a separate TalentLMS site for training.
- Completed courses and certifications carried over automatically, so your record stays intact.
- If you were partway through a course when the move happened, you'll start it fresh in Hatz Learn — nothing is marked complete that wasn't.
- Find it directly from the Learn tab in your dashboard nav.
Improved
Compliance & Logs: Filter by Multiple Event Types
You can now select more than one event type at once when filtering Compliance & Logs, so a single search covers everything you're looking for.
MSP Admins
Various improvements to Activate, including:
Choose Which Companies Import From Your PSA:
Control exactly what gets imported instead of an all-or-nothing sync. Filter by each PSA's own live classifications, preview how many companies match, and only those sync going forward.- ConnectWise types and statuses
- Autotask company types
- Halo customer relationships
Edit Imported Company Details:
- Correct a company's name, domain, or primary contact right after import — your edits stick even through a later PSA resync, and updating the domain re-anchors matching and can kick off a fresh enrichment run.
Higher Margin Projections:
- The Revenue Calculator in Hatz Activate now supports margin inputs up to 500%, so you can model pricing that matches your services.
Fixes
- PSA Reconnects No Longer Duplicate Your Customer List:Disconnect and reconnect the same PSA instance and your existing imported customers carry over instead of duplicating — the filtering above still applies on every resync.
- Clearer Resource Access:The Resources button on a customer profile in Hatz Activate is labeled View Resources once resources exist, and opens straight to the Resources tab.
- HaloPSA Sync:Full Contact Details: Contact name, email, and domain now populate for every HaloPSA-synced customer, and a sync automatically refreshes its own access to keep running to completion.
New
Shared Integration Credentials
An admin connects a tool once for the whole workspace, and the key stays with them — nobody else ever sees it, and nobody else has to connect their own account.
- Works for any tool that uses a shared secret, like an API key or bearer token.
- Tenant admins, and MSP admins working inside a managed tenant, set them up under Settings → Integrations & Tools → Shared Credentials.
- Shared connections appear automatically for every workspace member, badged as managed by your organization.
- Anyone who already connected their own account keeps it — it sits dormant while the shared one is in use.
- Custom MCP servers work the same way. A personal server that a shared one replaces is marked Superseded.
Gemini 3.7 Flash
Google's newest Flash model is in the model selector for chat, apps, agents, and workflows, with a 64,000-token output ceiling.
"Our most intelligent workhorse model yet for coding and agents."
— Google- Google reports 43.6% on FrontierCode 1.1 Main for production code quality, against 34.4% for Gemini 3.6 Flash.
DeepSeek V4 Pro 0813
The dated 0813 release of DeepSeek V4 Pro is in the model selector for chat, apps, agents, and workflows, with reasoning, tool use, and native JSON Schema output.
"Major Agent upgrades with strong production gains."
— DeepSeek
Phone Agents: Live Look-Ups and Approved Callers
Two additions, both in the agent's settings.
- Look things up mid-call.An agent can search the web, read a page, check maps, or check the weather while it's on a call — so it can answer questions its instructions don't cover. Pick which of the seven tools each agent may use.
- Approved callers only.Turn it on and only numbers on the list reach the agent; everyone else hears a short notice and the call ends. Add numbers by hand, paste a batch, or import a CSV, and approve a caller straight from the call log.
Improved
Ask for Extra Usage Where You Hit the Limit
When your organization reaches its credit limit, "Request extra usage" is right there on the screen you were working in — chat, the workflow, agent, and app editors, and the workspace banner.
- One request covers every surface. File it from one place and the rest show it as already pending.
- Client admins see the button. Everyone else sees the explanation on its own, so nobody clicks a request that can't go through.
- Who Has Access:tenant client admins whose organization is on usage-based billing. MSP admins receive these requests rather than sending them, and enabling Extra Usage for a tenant removes the prompt.
MSP Admins
Your Client's Name on Their Sign-In Emails
Welcome, password reset, invite, and one-time-code emails arrive from Hatz AI (Client Organization), so a recipient recognizes which business the message is about before opening it.
New
Send Attachments On Their Own
Attach a file and send it with no message at all. The conversation answers from the file plus everything already in the thread.
- Attachments clear once they're sent, so your next message doesn't re-send the same source or spend credits on it a second time.
- Draft text stays with the chat you typed it in, rather than following you into whichever chat you open next.
Phone Agent Drafts
Step away mid-setup and your work is waiting when you come back. Leaving a phone agent's create flow asks first — save as a draft, discard, or keep editing — on every exit: the X, Escape, Cancel, or clicking the backdrop.
- Pick a saved draft back up and finish where you stopped.
Phone Agent Silence Controls
Set how long a phone agent sits through a quiet stretch before it re-engages, configured per agent.
- Choose any tolerance from 30 seconds up to 5 minutes, or switch silence detection off entirely for a given agent.
- Built for note-taker and walkthrough lines, where a caller is meant to go quiet or step away from the phone to do something.
- Existing agents keep the 30-second default, so nothing changes unless you change it.
Improved
Cleaner Document Output
PDF and PowerPoint generation delivers exactly the deliverables you asked for. Page renders, extracted text, thumbnails, form metadata, and draft decks resolve behind the scenes, so a request for one deck returns one deck.
Accurate Usage Status for Managed Tenants
On a managed tenant's overview, the Package credit usage card reads that tenant's own extra-usage budget. A tenant whose overflow is being absorbed reads as running normally, so the card matches what the tenant is actually experiencing.
Fixed
- Phone agent model selector— A phone agent powered by a Workshop agent shows that agent in its settings, and its dialogs name the action they perform.
MSP Admins
Tenant Renaming
Rename a tenant from Organization Settings — the Tenant name card sits directly above Branding.
- Who Has Access:MSP admins, from the Admin dashboard.
Invoices Over the API
Pull your invoices straight from the Hatz API so they land in your own AP system or archive, without anyone clicking through the dashboard.
- List them newest first, filter by issue date, and page through with a cursor.
- Fetch the hosted PDF link for any single invoice.
- Date filters cover the whole day in UTC, so an invoice issued late on your end date is still included.
- Authenticate with an API key or your existing session.
Who Has Access:
users with billing permission on the entity. If your account carries billing access on more than one entity, name the one you're asking about.New
DeepSeek V4 Flash 0731
is now in the model selector for chat, apps, agents, and workflows. - The model's 1-million-token context window makes it a fast, long-context model built for coding and multi-step tool use — a good pick when there's lots of material to work through.
Self-Reporting Credit Usage
Ask about your own credit usage right in chat and get an answer immediately — no admin access required.
Phone Agent: Pause, Duplicate, Reassign
Three new admin capabilities for phone agents:
- Pauseputs an agent on do-not-disturb. It stops answering calls but keeps its number and its call history, and you can bring it back anytime.
- Duplicatemeans you can copy a configured agent onto a new number. Build one front-desk attendant, then replicate it across as many numbers as a client needs instead of setting each one up from scratch.
- Reassignmoves an agent to a different tenant under the same MSP, keeping its number.
Improved
Present an Artifact Fullscreen
- Artifacts have a Present control in the viewer header. It puts the artifact into full browser fullscreen and hides the header and chat pane, so what's left on screen is just the artifact. Press Escape to come back.
Auto-Tool Tools Function Transparency
- When Auto-Tool is on, Hatz chooses the tools for you — switch Auto-Tool off in the Tools menu to choose them yourself. A notice at the top: "Turn off Auto-Tool to select tools" now appears in both the chat tools picker and the Workshop agent editor as a reminder.
Hatz Activate is your AI-as-a-service rollout command center, built into the Hatz Admin dashboard. It's not a funnel you run once — it's a set of tools you keep coming back to for every customer: continuous activation. Scan for Shadow AI, refresh use cases, and regenerate resources as your clients adopt Hatz over time.
Who Has Access
Primary Admins, Admins, and Sales Users
- Sales User is a new role available under Admin > Settings > User and Roles
- Find Activate by going to admin.hatz.ai and clicking on Activate in the top nav bar
Bring In Your Customers
Start by getting every customer into one place. Sync from HaloPSA, ConnectWise, or Autotask, or upload a CSV — all customers land in one table with status, source, and tenant match on each row, so you can tell at a glance who's already a Hatz tenant and who isn't.
From there, run enrichment to add industry, company size, and data exposure risk, giving you a fuller picture before you reach out.
Size the Opportunity
A Revenue Calculator estimates your potential earnings based on customer count, margin, and package, so you can gauge what's on the table as you work each account.
Readiness & Shadow AI — Start Conversations With Authority
A customer's readiness and risk don't stay fixed, so neither should your read on them. The 10-question AI readiness assessment isn't one-and-done. Retake it any time, and every attempt is saved, so you can see how readiness has shifted since the last conversation.
Shadow AI Scan works the same way: it shows how many devices are using free consumer AI tools, which tools, and how risky, and you can re-run it whenever circumstances change rather than relying on a single snapshot to stay ahead of Shadow AI creep over time after Hatz is deployed to the client.
Use Cases and Resources — Built for This Customer, Updated as You Learn More
Nothing here is static. Use Cases proposes AI opportunities targeted to each customer's business, and you can add context or regenerate them any time as you learn more about what they actually need.
Custom Resources turns that into something you can hand a customer, or use internally — a sales deck, one-pager, objection guide, or onboarding template, personalized with their info, your branding, and any "Context for AI" notes you've added.
If a draft isn't quite right, tell the AI what to change — the whole document or just one section — and it revises on the spot instead of making you start over.
Reach Out
Draft and send emails straight from Hatz, cc'd to yourself, with any custom resources attached — and each one is saved to the customer's record, so the outreach history stays with them instead of living in your inbox.
Helpful Links
- This Activate User Guide will help you launch AI-as-a-service in your MSP
- Docs Article about Hatz Activate
- You can read more on our website, and here's more written by our team.
July 30, 2026
New
AutoTool v2
An updated version of the Auto-Tool feature makes automatic tool use more reliable as your conversation evolves through:
- Better tool selection based on each request
- New tools can be discovered as the conversation evolves
- Improved recovery when tools change or fail
Auto-Tool Default
- The Auto-Tool toggle in chat now also defaults to on for new chats, so you don't have to switch it on yourself every time. It's moved into the tools dropdown, right where you'd expect it.
Phone Agent: New Usage-Based Model
Starting on August 1st, the Hatz Phone Agent no longer requires a license to get started. Create a phone number and you're billed for what you use.
- Admins can now set a monthly minute limit per number to keep usage predictable, with a simple usage bar showing minutes used against that limit.
- Call logs now show minutes used this month right alongside transcripts and call counts, so it's clear what's being billed.
- Post-call summary emails now send strictly after the call ends, instead of during in-call handling, for more consistent behavior.
Improved
- MSP Workshop categories now include agents. MSP admins browsing agents can now see MSP-only categorized items, matching how it already worked for other Workshop item types.
Fixed
- Custom MCP integrations that need extra permission mid-conversation now prompt you correctly, instead of failing silently.
- Fixed an infrequent issue where workflows with optional inputs left blank would fail to run — they now complete successfully.
New
2 New LLMs
Kimi K3
, Moonshot AI's most capable model is now available in the model selector for chats, agents, and workflows. Its responses take a little longer to arrive, but extra thinking behind them delivers stronger, more thorough output. "
Kimi K3 is a 2.8T-parameter model built on our Kimi Delta Attention and Attention Residuals, with native vision capabilities and a 1-million-token context window. It is the world's first open 3T-class model, designed for frontier intelligence across long-horizon coding, knowledge work, and reasoning."
– Moonshot AI
GLM 5.2 Fast
(ZAI) is now available in the model selector for chats, apps, agents, and workflows. A speed-optimized serving tier of GLM-5.2, hosted by Baseten and built for real-time, latency-sensitive agent workloads. "
GLM-5.2 Fast: our GLM-5.2 Model API designed for the most demanding real-time use cases. The Fast tier delivers 2-3x higher TPS than the standard GLM-5.2 MAPI.
" – Baseten
New
Claude Opus 5 is now available in the model selector for chat, apps, agents, and workflows.
Photo provided by Anthropic
"Claude Opus 5 provides greatly improved performance for the same cost as its predecessor, Opus 4.8. .. Opus 5 excels on valuable software engineering tasks. For example, on Frontier-Bench v0.1, Opus 5 surpasses all other models, and more than doubles Opus 4.8’s performance at a lower cost per task."
. -AnthropicNew
New LLMs
- Gemini 3.6 Flashis now available in the model selector for chat, apps, agents, and workflows
"Our workhorse model that delivers better coding, knowledge work, and multimodal performance. According to the Artificial Analysis Index, it reduces output token usage by 17% compared to 3.5 Flash, and in some benchmarks like DeepSWE by Datacurve, we observe up to 65%, all at a lower cost per output token."
— Google
- Gemini 3.5Flash-Liteis also available in the model catalog. A lower-cost option in the Gemini family for high-volume, everyday tasks — with vision, tools, and thinking.
"
Our fastest, most cost-effective 3.5-class model, delivering 350 output tokens per second according to the Artificial Analysis Index, also significantly outperforming prior Flash-Lite generations in agentic workflows.
" — Google
- Inkling(Thinking Machines Lab) is fully available in the model selector for chat, apps, agents, and workflows.
"Inkling is a Mixture-of-Experts transformer with 975B total parameters, 41B active. It supports a context window of up to 1M tokens. It was pre-trained on 45 trillion tokens of text, images, audio and video. It is the first in a family of models of different sizes: alongside it we are sharing a preview of Inkling-Small, a lighter-weight model with 12B active parameters, trained with a similar recipe, that achieves strong performance with even lower cost and latency."
— Thinking Machines
MSP & Admin Tools
- MSP Admins and client admins can now get usage insights directly through Hatz — who's using the most credits, daily and per-model usage trends, a breakdown by user/model/feature over any date range, and which users are building the most apps and workflows.
MSP Admins see this across every tenant they manage; client admins see it for their own organization.
MSP Admins can check credit usage across every tenant they manage in one place, with an early heads-up on anyone nearing their limit.
Renaming Artifacts
- Click "Rename" from any artifact you own, at any time, to give it a clearer title — it updates everywhere you'd expect (Workshop, your chat, shared views), while your content, versions, and public link stay exactly as they were.
120 New Hatz Official Workshop Items
- 120 new Hatz Official workshop items were added to the Discover tab, and 9 new categories are available for tagging: Universal, Research, Sales, Customer, Support, Nonprofits, Executive Leadership, IT, Project Management, Tax & Accounting
Hacker News Integration
- Re-introduced a faster, more reliable Hacker News integration in the tool base
Improved
- Preview any Word or PowerPoint document Hatz creates for you right in the chat — no need to download to see files you produced.
- Anyone you send a public link to sees a clean, full view of the document, and you can rotate or revoke access whenever you need to.
- Various updates to custom MCP reliability.
Phone Agent New Setup + Upgrades
- Redesigned create & edit experience Creating and editing a phone agent is now a streamlined, modal-first flow — cleaner advanced settings, an improved workflow picker, voice selection, and a review step before you save.
New Phone Agent Setup:
Existing Agent Edit:
- Post-call summary emails Enable summary emails on your agent to get a recap delivered after every call.
- Smarter call handling If a caller goes silent, the agent now politely re-engages before ending the call, and we fixed an issue where the first word of the agent's greeting could be clipped. Call logs now show times in your local timezone with clearer status badges.
- Caller Blocklist Phone agents can now block spam and unwanted callers. Manage blocked numbers from the new Blocklist Manager in your agent's settings, or block a number in one click straight from the call logs. Blocked callers are screened out before the AI engages, and their calls are automatically labeled with a new Blocked status in your logs.
Artifact Upgrades
- Public artifact links — share artifacts with anyone, no Hatz login required. Generate a public link and recipients get a secure, view-only page; rotate or revoke the link at any time.
Account Teams
- Account Teams let you limit which members of your organization can access which customer tenants. When Account Team enforcement is on, a team member who is not an admin can only open and manage the tenants they have been added to. This is useful when different people own different books of business and you want each person to see only their own accounts.
New LLM
- Grok 4.5 is now available in the model catalog
"SpaceXAI's smartest model built to excel at coding, agentic tasks, and knowledge work. It's our strongest model ever and was trained alongside Cursor. Grok 4.5 was trained on datasets spanning knowledge in coding, science, engineering, and math. With both intelligent and efficient reasoning, Grok 4.5 excels at real engineering tasks and exceeds comparable leading models at these tasks."
- SpaceXAIImprovements
- Workflows with expired or broken integration credentials are now clearly flagged reconnect required, and triggers can no longer dispatch through unauthorized connections.
- Items shared by a group editor are now visible to all group members.
- Fixed: workflow canvas appearing empty
- Custom platform roles now correctly see the Integrations & Tools page.
- New guardrails prevent publishing apps or workflows pointed at retired models, and existing apps and workflows referencing a retired model are automatically healed to its successor — nothing silently breaks when a model is sunset.
- File download links in chat output now work reliably, long-running code executions recover from sandbox timeouts, and deep research no longer hangs on long runs.
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