For Connectwise (and other PSAs) it would be nice to have the prompts integrated so that ticket updates from technicians can be supported by the AI platform. For CW specifically, this would be similar to their new sidekick offering. Furthermore, if the Phone App and Chat App can both send emails via he platform using the submitter's email address instead of " no-reply@hatz.ai ", it would allow most PSAs to generate the ticket under the user's account and company. If the from email isn't possible, a great feature would be integration with the PSAs so that when the phone or chat app is asking for information, it can search the PSA for the proper contact and then submit the ticket under a contact already in the PSA so they don't have to provide a bunch of redundant info (first name, last name, email address, phone number, company name, etc.). Simply providing an email address and mobile number could likely populate all the needed information for the user, and then create a ticket in the PSA for that user without emailing.