Phone agents respond quicker, sound more natural, and transcribe important details more accurately. Reliability is improved across the board, even during service interruptions.
Improvements
:- Much faster responses with lower latency
- More reliable calls with automatic model fallbacks if a service goes down
- Smarter turn detection so agents don’t talk over callers
- Stronger noise cancellation for clearer audio
- More consistent pickup times
- Better prompt handling for stable behavior
New Features
:Background Noise
(optional) - New setting in the phone agent config to add subtle office background sounds. Also includes light keyboard typing sounds while the agent is “thinking.” Helps calls feel more natural and human.Keyterms
- Add a list of important words to boost speech-to-text accuracy. Great for proper nouns, product names, company names, and industry terms.Email Subject Token Replacement
- Add dynamic info to email subjects only when you want it by inserting tokens with the <{Variable Name}> syntax. If you don’t add tokens, subjects stay exactly as typed, keeping them predictable for threading and filters.