New
Decide Steps in Workflows
Workflows can now make simple calls on their own: which team a ticket belongs to, how urgent it is, or whether it needs a person to look at it. Add a Decide step, ask your question in plain words, and the steps after it use the answer. It's fast and uses a fraction of the credits of a full AI step.
  • Add one from
    Add new Step → Decide
    and try it on a sample first.
  • Already have a workflow? Ask Hatz to optimize it with Decide steps, and Hatz applies the changes for you.
Decide step in a workflow
Response Feedback in Chats
Rate any Hatz answer
Bad
,
OK
, or
Great
. Your ratings show us where Auto picks the best model, so we can keep improving it.
  • Bad
    asks what went wrong and offers a retry with that feedback in mind.
  • Now and then, Hatz asks for a quick 1–5 rating, at most once every six hours.
Response feedback
IT Glue Integration
We added an IT Glue integration. Connect your IT Glue account so Hatz can read your client documentation. It's read-only, so nothing in IT Glue changes.
  • Find it in
    Workshop → Connections → IT Glue
    .
  • In beta:
    it shows up once an admin turns on
    Enable Beta Features
    in
    Settings → Organization Settings
    .
IT Glue
Password-Protected Artifact Links
Share an artifact with a client behind a generated password, no Hatz account needed. New links are password-protected by default,
Copy share message
puts the link and password in one message, and publishing a new version keeps the link working.
Password-protected link
Improved
Shadow AI Scan Reports
Every Shadow AI scan in Activate now produces a client-ready report: what the scan found and its overall risk rating, the AI tools that stand out and how each handles company data, the controls that keep AI safe, and a 90-day plan from detected to managed. The report lives in Activate with the scan.
Shadow AI scan report
Settings in the Tenant Sidebar
The tenant sidebar's
Workspace
section is now
Settings
, matching the MSP admin side. Account, API keys, AI preferences, integrations, and administration all live there, and bookmarked links still work.
Settings in the sidebar
Duplicate an Artifact
Make your own copy of any artifact you created or that was shared with you, then edit the copy while the original stays as it is.
  • Click
    Duplicate
    at the top of the artifact. Hatz copies the version you're viewing and opens your copy in a chat.
Duplicate an artifact
Fixed
Choose a Model from the Multipliers Table
: Scroll through the multipliers tab and choose your model directly from that view.
Multipliers table