New
Groups Beta
Admins can now create and manage user groups directly from the dashboard. Streamline your workflow by organizing users by team, category, or role to manage access more efficiently in your internal tenant, and across all tenants.
Agent sharing sharing capabilities via groups
Admins have even more control – they can choose to share agents with entire tenants or just specific groups. You can also make agents private again, which automatically removes them from all groups.
Test Connection Button
Test your integration connections instantly, giving you immediate feedback on whether your ConnectWise, Microsoft Teams, and other integrations are configured correctly.
Beta multilingual language support for phone agents
Enable ADEL to communicate with customers in their preferred language during phone conversations.
Improved
- Redesigned "Shared with Me" page now displays agents organized by groups in an easy-to-browse card layout, making it simple to find agents shared with you.
- Optimized performance delivering faster response times for apps workflows and integrations.
Fixed
- Integration navigation now consistently returns you to the correct previous page when clicking "back" from integration details.
- File creation dates now display accurate timestamps throughout the system.
- Fixed an issue where the agent name wouldn't display correctly when reloading a chat or switching between different chat conversations.