New
- Phone Agents now recognize and greets returning callers by name, using context from prior calls. Only the caller name is retained between calls from the same phone number. Can be enabled or restricted by Admins.
- Admins can now set a maximum call length for their AI phone agents, giving them control over how long the AI stays on a call. When enabled, the agent gracefully wraps up the conversation with a friendly message before the time limit is reached, then ends the call. This feature is off by default and only affects the AI portion of a call — calls that have been transferred to a live person are never cut off.
- Admins can now set business hours for a phone agent (days, hours, and timezone). Outside of those hours, the agent switches to after-hours mode — it can still chat and take a message for follow-up, but it won't transfer the caller.
- You can now use one of your existing agents as the brain behind a phone agent instead of building a phone agent from scratch. If an agent is not eligible to be selected for the phone agent, the reason is displayed.
Improved
- When you don't manually choose a model (you're on "Auto-LLM") the system decides which underlying model handles your request based on what you're asking for. We swapped in newer, better-performing models behind that automatic selection for Lite and Performance modes, so you get better output quality automatically.
- If an agent hits a step it can't get past, it now stops itself and tells you specifically what it was trying to do and where it got stuck instead of quietly retrying in the background indefinitely.