Ability to move a chat in a Space to another Space, or to Chat
N
Neil Ticktin
Currently, chats moved into a Space cannot be moved to another Space or moved back out. There's no option to correct an accidental move, or to bifurcate a Space into two and split the chats between them. This is needed as be obvious as more people use Spaces, and Spaces evolves.
Specifically…
• Move chats between existing Spaces.
• Remove chats from a Space.
• Undo an accidental move.
• Move a chat from a Space to private Chat
A
Adam Coon
+1 from an MSP with 13 spaces. This limitation is blocking us from organizing our work, and I'd like to add some specifics.
Where spaces don't work the way you'd expect:
- Chats can't move between spaces. The docs say "Chats in a space stay there: they can't be moved out or moved to another space." The chat menu's "Move to space" only works for chats that aren't in a space yet.
- A move to a space is permanent. One wrong click, or choosing the wrong space from the picker, can't be corrected. "Turn into a space" is also documented as irreversible.
- Spaces can't be merged or split. Early adopters create spaces quickly and then see the structure was wrong. We now have several small spaces with overlapping purposes (security services, pricing and assessments). The only way to consolidate is to abandon the history and start over.
- Chats can't be removed from a space. There's no path from a space back to an unspaced chat, and no way to hand a chat off when work changes ownership.
- There's no bulk move. "Bulk move to folder" is already planned. The same is needed for spaces, and for chat-to-space moves in general.
- Moving works in folders but not in spaces. Chats can be moved freely between folders, so the behavior is inconsistent. Adding a chat to a space is a one-way trip, while folders are fully flexible.
- Hatz in chat can't help clean this up. Hatz can only move the chat you are currently in, and only if it's in no space. It can't move or relocate other chats, and it can't list chats outside spaces or your folders. Even asking Hatz to propose a reorganization plan hits this wall.
Why it matters:
- Spaces are the main way to organize ongoing client and project work, and the feature is new enough that usage patterns are still evolving. The earliest spaces will be the ones with the wrong structure.
- For MSPs, client and case spaces matter. A misfiled chat in a client space can leak context into the wrong place, or leave a customer-related chat stuck where the wrong people can see it if that space is shared.
What we'd like to see:
- Move a chat from one space to another (with permission checks on both ends).
- Move a chat from a space back to an unspaced chat.
- Undo for recent moves, or at minimum a confirmation step that names the destination space.
- Bulk move.
- A merge or split option for spaces.
- Ability for Hatz in chat to list and organize chats and folders, with the usual preview and confirm step.
N
Neil Ticktin
Adam Coon Very well and completely said. 100%!