Adel - Multiple Forwarding Numbers
complete
R
Ryan Ittel
Introduce a feature that enables incoming callers to be forwarded to a specific number based on information provided.
Use Case:
A home health care provider wants to screen for inauthentic calls while also streamlining service delivery by allowing callers to call in, provide their address, and be directed to the appropriate staff member who covers their region.
M
Mark Leeper
updated the status to
complete
J
Julia Carroll
Merged in a post:
AI Phone Agen - multiple endpoints or exits
M
Mike Hopkins
It would be great if the phone agent had multiple exits. In other words, technical escalation could go to one endpoint, sales inquiry to another, billing questions to another, etc.
Jimmy Hatzell
Merged in a post:
Making Adel 100x Better (adding ability to forward to MANY #'s)
P
Paul Behrman
I LOVE Adel with one exception. Today, I could sell this to maybe 5 of my 130 clients. However, if it could forward to 150 different numbers -- then I could potentially sell it to every one of my clients. If it can transfer to any individual in your company -- then it could replace the horrible IVR that most of my clients have.
I think this would be a game-changer -- the easiest AI solution to sell to a client.
Note: We use such a product special built for MSPs and it is AWESOME for us -- our clients compliment us on having AI answer our phone. Adel would be even better, but transferring to only one line -- dramatically reduces value.