D
Doug Westlund
Request Summary
We are requesting the addition of access to the ConnectWise ticket audit trail within the Hatz AI platform that provides account administrators and managers with a searchable, exportable log of platform activity across tickets.
Business Justification
As a managed service provider operating in a multi-tenant environment, we are subject to internal governance requirements as well as client-facing compliance obligations. Platforms that handle business communications, workflows, and AI-assisted decision-making must be auditable. Without an audit trail, we are unable to:
  • Verify how the platform is being used across our organization and managed client accounts
  • Investigate incidents or misuse of the tool by users
  • Demonstrate compliance to clients or internal auditors who ask how AI tools are governed
  • Identify patterns in platform use that may indicate training gaps or process breakdowns
  • Support HR or legal review processes in the event of a dispute involving platform activity
  • Requested Functionality
Operational Context
Our organization manages services for multiple clients under MSSP agreements. Demonstrating AI tool governance is increasingly a client expectation and, in regulated industries, a contractual requirement. The absence of an audit trail access currently limits our ability to position Hatz AI as an enterprise-grade tool in client environments and creates a gap in our internal accountability posture.
Priority Rationale
We consider this a high-priority request and would welcome the opportunity to participate in any beta or design review process for this feature.