N
Noah Jones
Problem:
Currently, when a client wants to share a workflow (or other Workshop item) with their MSP for collaboration, the only available option is to share it with their entire organization. This forces visibility across the client's whole tenant, which isn't ideal for sensitive or in-progress work.
Current Process:
Share the item organization-wide (exposing it to all users in their tenant), or
Add MSP users as users in their tenant (consuming seats and requiring manual user management)
Requested Feature:
Add the ability for a client user to share Workshop items directly to a specific MSP tenant from the Share Settings menu, without requiring the item to be visible to their entire organization.
Expected Benefit:
  • Simplifies cross-tenant collaboration workflows
  • Allows secure, targeted sharing for MSP assistance on in-progress work
  • Reduces the need for workarounds or extra license seats
  • Improves the MSP support experience when helping clients build workflows
Use Case:
An MSP wants to help a client build a workflow. The client can directly share the workflow with the MSP's tenant so the MSP team can access and edit it from their admin console—without exposing it to the client's entire organization.