I would love to be able to do anything with this integration. At this point it can only see tickets. We use the entirety of Halo, so having access to Projects/Opportunities/Items/ literally everything. The current integration is extremely limited.

i'd love to chat with someone about this integration. something i'd love to be able to do with this integration is the following.

have Hatz read my halo clients and find my VIP ones. than scan my emails in Microsoft and find ones from my VIP clients. from there be able to flag them and let me know if i've missed anything. something simple like that so i don't miss key communication with key clients.

Stage 1 of this would be enabling the ability for Halo to call out to Hatz and use the AI to do the reasoning.

They already have an integration with azure ai and open ai.

I have already sent and introduction email for you to Morgan (product manager) and Tim (Managing Director)

Please let me know if you want any testing or building out the use case

Creating a general API connection here would be fantastic. I want the ability to ingest and summarize large ticket volumes to identify trends, new opportunities to automate, and more.

It would be great having an auto triage function - trigger a workflow when a ticket is received that auto selects ticket cat, client name, change the ticket name to a more appropriate name and if its ever unsure just doing what it knows it can and leave it in a triage board