It would be really useful if support/admins could temporarily "assume" a user's identity within Hatz.ai for troubleshooting purposes. The goal wouldn't be to access private conversations, but rather to see the platform from the user's perspective and manage their account, workflows, settings, agents, automations, permissions, etc.

From a privacy standpoint, I'd suggest that chats remain private by default. Support could only view conversations that the user has explicitly shared with support or granted access to. Everything else would remain inaccessible, even when operating in an assumed-user mode.

This would give support the ability to:

Reproduce and resolve workflow issues quickly

Validate configuration and permission problems

Troubleshoot user-specific bugs without requiring lengthy screenshots or videos

Assist with setup and onboarding directly

At the same time, it maintains a clear privacy boundary around user conversations and AI interactions, which helps preserve user trust.

Feels like a good balance between providing high-quality support and maintaining privacy.

(And will make supporting the end user much more efficient!)