Hatz already offers a native Autotask integration, which covers our PSA. The other two Kaseya products we run daily — Datto RMM and IT Glue — have no integration, and Kaseya doesn't publish a first-party MCP server for either, so the only path today is building and maintaining a custom MCP wrapper.

Requested capabilities:

Datto RMM (API v2): look up devices/sites, pull alerts and audit data, view open alerts per site, and optionally run approved components — so agents can triage tickets with live endpoint context.

IT Glue: search organizations, configurations, flexible assets, and documents (passwords excluded or read-restricted), so agents can answer "how is X set up at client Y" from our documentation. This request already has strong community support on your feature board: https://hatz-ai.canny.io/feature-requests/p/itglue-integration

Why it matters: With Autotask + Datto RMM + IT Glue connected, a Hatz agent could take a ticket, pull the affected device's status, and reference the client's documentation in one conversation. That's the core MSP workflow, and it would make Hatz significantly stickier for Kaseya-stack MSPs.