Feature Requests

We're using a phone agent to triage incoming support calls and having some success but would like for the agent to be able to summarize what the caller told the AI Agent when transferring to a human.

Integration with Fathom notetaker.

Introduce a feature that enables incoming callers to be forwarded to a specific number based on information provided. Use Case: A home health care provider wants to screen for inauthentic calls while also streamlining service delivery by allowing callers to call in, provide their address, and be directed to the appropriate staff member who covers their region.

Similar to the functionality in ChatGPT, the ability to convert spoken input into text would improve accessibility and streamline workflows for users who prefer or require voice interaction. Customer request to PCH

Problem: A large and growing segment of our customer base consists of native Spanish speakers. Currently, we are unable to utilize the AI Phone Agent to serve this demographic, which creates a gap in our customer service and forces these customers into manual support queues. Proposed Solution: We request the development and integration of a Spanish-speaking AI Phone Agent. This agent should be able to handle conversations fluently in Spanish, including understanding various common accents. Benefit: This feature would be a game-changer for our business. It would allow us to: >Provide equitable, 24/7 automated support to our Spanish-speaking customers. >Improve customer satisfaction and accessibility. >Reduce the load on our bilingual human agents. >Expand our market reach in Spanish-speaking regions. Thank you for considering this important feature.

When copying the results from an AI-generated draft email, the copied content includes internal “thinking” information (e.g. reasoning steps, placeholder notes) . This makes the output less polished for direct use or sharing.